Beyond Technology: Tips for Supporting Healthcare’s Front-Line Workers

Over the last year, we’ve seen numerous heroes working on the front lines. We can't fully understand the sacrifices they've made to provide exceptional patient care during these trying times. As we continue to hear more stories, we wonder, what more can we do to support these front-line workers beyond technology?

Our partner, SOTI, put together an excellent report on the State of Critical Care. The challenges related to mobile-enabled solutions and operational support were a major focus of their findings. This is where we feel we can best support healthcare organizations at this critical time.  

In addition to implementing an infrastructure that enhances patient care, we have found that addressing these challenges is less about technology and more about people. Therefore, we've comprised some tips on improving the relationship between operations and front-line workers, in healthcare.

Tips for Improving the Operations and Front-Line Worker Relationship 

• Leave the ego at the door; it benefits no one. Egos create friction between the teams that operations support and front-line workers. Therefore, cultivate a positive, collaborative environment.
• Have constructive conversations on what you can do to help. As fast as mobile technology is changing, so too is operations. Assure them you will be by their side through transitions.
• Strive for early and small wins. They will go a long way in establishing the healthcare organization as mobile-first. 
• Ensure that both teams align on mission-critical tools. Then, showcase the success that promotes the excellent teamwork that has taken place.

On the technology side, validate that the right tools are in place for device management, mobile-enabled applications, secure and compliant solutions. Also, include remote support; SOTI One provides an integrated experience that creates both modernization and transformation opportunities. 

At INFRASI, we are the partner of choice. Our expertise operating in regulated industries enables us to address these challenges, providing the best customer experience. Let's work together to provide exceptional support to our healthcare heroes.